Current Industry News

View All Articles

Member Login

Forget Your Password?

67th Annual Consumer Services Conference


October 19-20 2016
Sheraton Harrisburg-Hershey Hotel
Harrisburg, PA

PA's premier electric and natural gas utility forum for identifying strategic issues, processes, and best practices for raising the bar on customer services.

Request additional information!


Conference Information

Vendor/Sponsor Information

Registration Form



LIURP and Issues Surrounding Non-Savers

Presented by: Deb Davis, Columbia Gas

                         Carmen Malloy, Peoples Gas

                         David Defide, Duquesne Light


Customer Outreach via Social Media

Presentation by: Debra Yemenijian, PECO

Presentation by: Russ Bedell, Columbia Gas 


Afternoon Keynote Presentation

by: Terry Fitzpatrick, EAP

Theft of Service Issues

Presentation by: Jack Petro, Duquesne Light 

Presentation by: Tim Sullivan, PGW

PECO's Pre-Pay Pilot Program

Presentation by: Jude Scarpello, PECO