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67th Annual Consumer Services Conference
October 19-20 2016
Sheraton Harrisburg-Hershey Hotel
Harrisburg, PA
PA's premier electric and natural gas utility forum for identifying strategic issues, processes, and best practices for raising the bar on customer services.
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Conference Information
Presentations
LIURP and Issues Surrounding Non-Savers
Presented by: Deb Davis, Columbia Gas
Carmen Malloy, Peoples Gas
David Defide, Duquesne Light
Customer Outreach via Social Media
Presentation by: Debra Yemenijian, PECO
Presentation by: Russ Bedell, Columbia Gas
Afternoon Keynote Presentation
by: Terry Fitzpatrick, EAP
Theft of Service Issues
Presentation by: Jack Petro, Duquesne Light
Presentation by: Tim Sullivan, PGW
Presentation by: Jude Scarpello, PECO