67th Annual Consumer Services Conference

October 19-20 2016
Sheraton Harrisburg-Hershey Hotel
Harrisburg, PA

PA's premier electric and natural gas utility forum for identifying strategic issues, processes, and best practices for raising the bar on customer services.

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Presentations

LIURP and Issues Surrounding Non-Savers

Presented by: Deb Davis, Columbia Gas

                         Carmen Malloy, Peoples Gas

                         David Defide, Duquesne Light

Customer Outreach via Social Media

Presentation by: Debra Yemenijian, PECO

Presentation by: Russ Bedell, Columbia Gas 

Afternoon Keynote Presentation

by: Terry Fitzpatrick, EAP

Theft of Service Issues

Presentation by: Jack Petro, Duquesne Light 

Presentation by: Tim Sullivan, PGW

PECO's Pre-Pay Pilot Program

Presentation by: Jude Scarpello, PECO