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67th Annual Consumer Services Conference
October 19-20 2016
Sheraton Harrisburg-Hershey Hotel
Harrisburg, PA
PA's premier electric and natural gas utility forum for identifying strategic issues, processes, and best practices for raising the bar on customer services.
Request additional information!
Conference Information
Presentations
LIURP and Issues Surrounding Non-Savers
Presented by: Deb Davis, Columbia Gas
Carmen Malloy, Peoples Gas
David Defide, Duquesne Light
Customer Outreach via Social Media
Presentation by: Debra Yemenijian, PECO
Presentation by: Russ Bedell, Columbia Gas
Afternoon Keynote Presentation
by: Terry Fitzpatrick, EAP
Theft of Service Issues
Presentation by: Jack Petro, Duquesne Light
Presentation by: Tim Sullivan, PGW
Presentation by: Jude Scarpello, PECO